Privacy Policy

Who is responsible

Rose City Process Servers ("RCPS", "we", "us") is a sole proprietorship in Windsor, Ontario. We are responsible for the personal information described here. Privacy questions and requests: info@rosecityprocessservers.ca or (226) 773-4813.

What we collect

Your contact details: name, firm (if any), email and phone number.
Order details: the address where documents are to be served, the service you chose, notes you write (for example the name of the person to be served or a court file number), and any promo code.
Documents you upload: the files you give us to be served, which may contain personal and sensitive information about you and other people.
Payment: card payments are handled by Stripe. We never see or store your card number. We receive confirmation that a payment was made and basic details such as the amount. Interac e-Transfer payments are received by our bank, and we record the sender name and amount.
Your agreement: the time you ticked the box agreeing to our Terms and this policy.
Basic website statistics: our website uses Cloudflare Web Analytics to count visits. It is designed not to track individual visitors. (The Google tag is described under Advertising and measurement.)

Advertising and measurement

Our website uses the Google tag from Google Ads to measure whether our ads lead to visits and orders. When you visit, Google may set cookies or similar identifiers in your browser and receive information such as the pages you view and whether you complete an order. We use this only to understand and improve our advertising, not to identify you personally. You can learn more at policies.google.com/technologies/ads and control or opt out of personalized ads at adssettings.google.com. You can also block or delete cookies in your browser settings.

Why we use it

To carry out your order: serve the documents, prepare the Affidavit of Service, and contact you about it.
To take payment and keep the financial records the law requires of a business.
To count pages and calculate the price of your order.
To protect ourselves if there is a question or dispute about the work.

We do not sell your information, and we do not use your uploaded documents for marketing.

Who sees it

Only RCPS has access to your order and uploaded documents. We use service providers to run the business, such as Stripe for payments and an email provider for messages. They handle information only as needed to provide their service. The documents you ask us to serve are, of course, delivered to the person named in your order, and may be filed with a court as part of the Affidavit of Service process.

How long we keep it

Uploaded documents: kept for 7 years after your booking is paid, then deleted. Files you upload but never use in a booking are deleted after 3 days.
Order and payment records: kept as long as needed to meet our legal and accounting obligations and to deal with any dispute.

You can ask us to delete your documents sooner by emailing us. We will do so unless we are required or entitled to keep them, in which case we will tell you why.

How we protect it

Uploaded files are stored in private storage that has no public web address. Access is limited to RCPS and protected by a password. File contents and file names are not written to our routine logs. No system is perfectly secure, so please do not upload more than your order needs, and contact us if you have a concern about a particular file.

Your rights

You can ask to see the personal information we hold about you.
You can ask us to correct information that is wrong.
You can ask us to delete your information, including uploaded documents, earlier than the periods above.
You can withdraw your consent for future use, though we may then be unable to complete an order.

To make a request, email info@rosecityprocessservers.ca. We may need to confirm who you are first. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Alternatives to uploading

You do not have to upload your documents on this website. You can email them to info@rosecityprocessservers.ca or call (226) 773-4813 and we will arrange another way.

Data sources

The address suggestions on our order page are built from two public data sets. Using them does not send your typed address anywhere except to our own server.

Address data: City of Windsor, Open Government Licence - City of Windsor
Some address data (c) OpenStreetMap contributors, ODbL

Changes to this policy

We may update this policy. The date below shows the latest update.

Last updated October 2026